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FAQs

1. Q: Will any of my image be lost in the printing process?
A: We enlarge your image by approximately 2% which may be 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Anything important in the image including borders, text, heads, etc. should be moved in about a inch on the image to ensure that it will not be cut off on the final print.
2. Q: Can I get a custom print size?
A: Yes. Instructions for ordering.
3. Q: Can you mix and match paper types in the same order?
A: Yes, you can mix and match paper types in one order in the Full Color Ordering System-Prints and ROES Plus.
4. Q: Do you put borders on prints?
A: No, all of our prints are border-less, except proofing where borders are optional. If you would like a border, please put the border on yourself. Borders should come in at least .25” on your image to avoid getting cut off or appearing uneven.
5. Q: What are the differences between color space?
A: SRGB is very close to the gamut of photographic paper. Adobe RGB and ProPhoto each have a color gamut that is much larger than that of photographic paper. Therefore, when adjusting files for photographic printing, you should use SRGB so that you see a closer representation of what the paper will print
6. Q: What is the minimum file size required for a good 8x10 print?
A: Images intended for printing should be taken at the highest resolution setting for best print quality. Lower resolution photos printed at too large a print size may stretch the pixels beyond the point where they look sharp or clear. If your file was captured at a low resolution, artificially adding to the file size will not significantly improve the print quality. The chart below has been provided as a rule of thumb only and is based on the file’s native resolution from the camera and for properly exposed files. You can also view your files at 100% in Photoshop for a good representation of how the file will print. To view your file size, open the image in Photoshop to check the full image size and not the compressed JPG file size.
7. Q: Should I order with Color Correction? If so, why?
A: We recommend ordering WunderBoard using Bay ROES Professional, which includes color correction service. The printing process for our WunderBoard differs from that of any other photographic or fine art printing process, and as a result, the final print will possess relative differences in terms of color, brightness, and saturation. For WunderBoard, the color correction service does not have an additional cost. Through our color correction service we can adjust the files submitted to more closely line up with the specifics of that process. Otherwise, any orders submitted without color correction will be printed as-is, and you will need to calibrate & profile your monitor to match our natural Wunderboard output.
8. Q: How should WunderBoards be cleaned?
A: Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.
9. Q: What type of lighting should be used to display WunderBoard?
A: For displaying WunderBoard, we recommend halogen, bright white incandescent, full-spectrum LED, or other bulbs with a high CRI (color rendering index). Indirect natural daylight also can work, but it must be indirect in order to prevent fading over time, and will also change the way the print appears throughout the day. Certain types of lighting, such as standard fluorescent bulbs, emit light that is partially absorbed or scattered by the WunderBoard surface, and the green part of the spectrum reflects to the eye more than other colors. Changing the type of lighting will affect the way all prints appear, but WunderBoard are affected more so. This is called metameric failure. Using light bulbs with a CRI of 90 or higher will help you see consistent results, especially when comparing different types of prints.
10. Q: When are crates required for WunderBoard?
A: Crates are required for all Wunderboard beyond 30x40” (over 30” on the short side and/or 40” on the long side) when being shipped. If you select to pick up the order at our lab in Scotts Valley, CA, crates are not required.
11. Q: What is the basic hanging hardware for Metal Prints?
A: Standard sizes up to 8x12/10x10” will have the Metal Float Hanger selected. Standard sizes above 8x12/10x10” up to 30x45” will have the Float Mount Hanger selected. Standard sizes above 30x45”, up to 48x96” will have the ¾” silver inset frame selected. Custom sizes do not have hardware already selected, so you will need to select the hardware you want. See our WunderBoard Display Options section for images of this hardware.
12. Q: How should I prepare my image files for WunderBoard orders?
A: Ideally, files should be JPG format, Adobe RGB color embedded, and 200-300 PPI at print size.
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Address:Room 506, Building B, Hongshengyuan Industrial Park, #339 Bulong Road, Longgang District, Shenzhen, 518129
E-mail:  inquiry@szmicrotec.com
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